FAQs

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FAQS

CLUBS + STUDIO

THE SESSIONS

BUY SESSIONS

BOOK SESSIONS

MEMBERSHIPS

BILLING

CANCELLATIONS

RESET SESSIONS

Injury + Pregnancy

Other

FAQS

CLUBS + STUDIO

01. Where are you located?

02. Do you have lockers?

03. Do you have water or should I bring my own?

04. Is there food and drinks available to buy?

05. What do I need to bring?

06. What do you provide?

07. Are there showers?

08. Do you have a free weights area?

09. Do you have disabled access?

10. Do you have bike parking?

THE SESSIONS

01. What kind of sessions do you offer?

02. Tell me about Reshape

03. Tell me about Ride

04. Tell me about Rumble

05. Tell me about Reformer

06. Tell me about Reset

07. I’ve not done HIIT before or I don't feel very fit, will I be ok?

08. Do I need to bring my own kit?

09. Will the trainer shout at me?

10. What happens if I'm late for a session?

11. Do you offer private sessions for groups?

BUY SESSIONS

01. How do I buy a session?

02. What’s the difference between a package and a membership?

03. What happens if you have to close because of COVID?

04. Can I extend the expiry on my package?

BOOK SESSIONS

01. How do I book a session?

02. How far in advance can I book?

03. How do I add myself to the waitlist?

04. What are standby spots?

05. How do standby spots work?

06. What's the difference between waitlist and standby?

07. What is a double spot?

08. Can I transfer a booked session to a friend if I can’t attend?

09. Can I go next to my friend in a class?

MEMBERSHIPS

01. Can I top up my membership with additional sessions?

02. Can I freeze my membership?

03. Can I rollover sessions?

04. How do I terminate my membership?

05. Can I terminate my membership?

06. Can I cancel my membership and re-buy?

BILLING

01. When am I charged?

02. Can I get a refund?

CANCELLATIONS

01. Can I cancel a session?

02. What happens if I don’t show up?

RESET SESSIONS

01. What do I do in the 45 minute sessions?

02. What are the benefits of contrast therapy?

03. How do I prepare for a session?

04. What should I wear for a session?

05. Can I attend Reset with an injury or health condition or while pregnant?

06. Is the cold plunge clean?

Injury + Pregnancy

01. I have an injury, can I train?

02. Can I train during my first trimester?

03. Can I train during my second trimester?

04. Can I train during my third trimester?

Other

01. How can I get a job with you?